Refund policy

We want you to be completely satisfied with your purchase from us. We encourage customers to think carefully before making a purchase and to help minimize returns. Should you have any questions about the item you are interested in, we'd be happy to give you more information to be sure you get all the details you need before placing an order.

If you do decide to return an item, please review our policy below:

Return Window

You have the right to return your item within 14 days of receiving it.

Return Shipping

Customers are responsible for covering the cost of return shipping. Please ensure the item is packaged securely to avoid damage in transit.

Condition of Returns

Items must be returned in their original condition, without signs of wear or damage, to be eligible for a refund.

How to Initiate a Return

To begin the return process, please contact us by email at info@vitrinestudio.fi within the 14-day window. Be sure to include your order number and details of the item(s) you wish to return.

Refund Process

Once we receive and inspect the returned item, we will process your refund to the original payment method. Please allow up to 10 business days for the refund to appear in your account.

Please note that we cannot accept returns for items damaged after delivery or due to improper handling during return shipping.

If you have any questions about our return policy, please be in contact!